FAQs

1. How may I contact you?

Welcome to visit Lady Focus Wig.

You could email us at focus528@hotmail.com if any problem. E-Mails are answered during regular Customer Service center hours. Monday - Saturaday 08:00 a.m. – 6:00p.m.(UTC/GMT-8)

WHOLESALER CONTACTS: Please send a request to
focus528@hotmail.com and you will get our Latest Wholesale Price List and Product Catalog.

2.What is the payment methods do you accept and is it safe?

We accept payment by Paypal,Money Gram and Western Union.

a. PayPal protects your financial information with industry-leading security and fraud prevention systems.

b. Buy online with any major debit or credit card. It's free, simple and secure.

c. Once your payment is complete, PayPal email you a receipt and link you to our download page

3.How long is the shipping?(PROCESSING & SHIPPING)

The hair takes about 1 - 4 business days to prepare, if you need the order urgently, please contact us, we will do our best to ship earlier.

The order which shipped by DHL/UPS/FEDEX takes around 2-7 working days to reach your address normally.

Please Note: (1)NOT ANY P.O BOX ADDRESS

(2) Unrestricted Address and Contact information

4.How can i check my order status?

we will send you an order confirmation through email after you placed your order and will also send you a tracking number as soon as its dispatching. You also can login our website to check your order status.

5.Can I modify or cancel the order after placing?

Within 6 hours from ordering, order cancel is available. If out of 6 hours, we will not accept any order cancel. Modification on stock order is not acceptable. Modification on custom order in 12 hours after placing is free of charge; if out of 12 hours, it will charge on modification, and the detailed charge standard refers to the website clauses.