RETURNS & REFUNDS
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Return Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in brand new condition.
Several types of goods are exempt from being returned. Customize wigs such as colored hair, cutted bangs, customize texture cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
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Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please click HERE to contact us.
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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, Please click HERE contact us to get the return address.
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Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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I need my refund redirected to a different account.
So sorry for the issue! Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.
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What happens if my package is returned?
We recommend you doublde check your address when you place order, we will try to contact you when it has delivery problems, so please make sure your email and phone number is correct,
If you change your mind and don't need the order anymore, please sign for the package, then contact us to return. For the rejection package which will costs customs fee when arrvie China, we can deduct the fee when dealing refund, thanks for your understanding.
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Can I return my gift for a different item?
We’re so sorry to hear that you are unhappy with your products! Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause!